AI Powered CS Tool I Love

You need to see their live call service agent too!

Author

Jordan West
March 10, 2025

Hey All! Happy Monday.

I WISH I HAD THIS CUSTOMER SERVICE TOOL WHEN WE WERE RUNNING OUR BRANDS!!! (yes I’m yelling haha)

In 2025 I have been ragging on PROFITABILITY for brands. And profitability to me starts at OPEX. And SAAS + CS teams can be a major culprit of rising OPEX costs.

Here’s the TLDR of why you need to switch to Supermoon now! (you may have already heard me talk about this on LInkedin and X becuase I’m obsessed!)

  • AI-Powered Help Desk (built AI first): Manages all your customer support in one place.

  • Multi-Channel Integration: Connects with Shopify, email, and social media.

  • Time-Saving AI: Cuts up to 60-70% of support time.

  • Streamlined Workflows: Keeps everything neat and organized.

  • Cost-Efficient: from $19/mo. (the pricing scales really nicely IMO)

  • AI Phone Tool: Handles after-hours calls, order inquiries, and even books appointments. (This one is sooooo cool!)

So why do I love this one for you guys?

It drafts replies using Shopify data, past tickets, and your knowledge base.

No more manual responses…

No more wasted time.

It tags, assigns, and responds to inquiries automatically.

Even phone calls are handled.

Check out this video!

The AI books appointments, answers FAQs, and updates orders—without you lifting a finger.

Let’s talk numbers.

Other CS softwares charge per ticket. Starts at $10/month for 50 tickets—then $0.40 per ticket after that.

Get 500 tickets per month?

That’s $190+. Scale that up? $500+ per month EASY. (I’m sure some of you are paying way more)

Now imagine your brand is processing 1,000+ tickets per month.

With Other CS softwares, you're easily looking at $1,000+ per month in support costs.

That’s $12K per year—just for CS software.

A full-time CS rep costs $36K+ per year, plus benefits.

And if you need two, that’s $72K+ per year burned on support.

But when Supermoon cuts 60-70% of repetitive inquiries, your need for extra reps drops to ALMOST ZERO. A consulting client of mine almost forgot that they even have to do CS hahah.

If you’re tired of throwing money at expensive software and unnecessary CS hires, switch to something smarter.

Jordan West